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Added link for article on ROI
Added link to Social Learning chapter
The three books I brought to class that support Module 3 are: 1) The Fifth Discipline Fieldbook - has a great explanation of the Ladder of Inference, archetypes, systems thinking with process mapping; 2) The Team Handbook by Peter Scholtes - an older book, but has good instructions on techniques such as nominal group technique, multivoting, cause and effect diagrams, etc.; and 3) The Art of Focused Conversation by Brian Stanfield - discussion and 100 different examples of how to use the ORID questioning technigue.
Added Test question CD to list of resources.
